When can I sign my child up for lessons?
Any time you would like. Because our pools are dedicated to teaching kids to swim, we aren’t constrained by predefined sessions. Once your child enrolls, classes simply continue until you wish to withdraw. Our goal is to make the swim lessons a fun part of your child’s regular routine, and do it in a way that is as convenient as possible for your family’s busy schedule.
How far in advance can I reserve a class time for my child?
We will reserve a specific lesson time for your child up to two weeks in advance. Upon enrollment in class, your deposit will be applied to your first month's tuition. Your deposit is non-refundable should you choose not to proceed with lessons for any reason. Should you wish to hold your reservation for a period longer than one month, you will need to pay the regular tuition rate for the duration of the reservation. We have this policy because our lessons are in high demand and reserving space prevents another family from enrolling their child in that spot.
Why do your lessons cost more than municipal programs?
We specialize in teaching children to love the water. Therefore, we limit our classes to no more than 4 students per instructor. In addition, our facilities are dedicated to kids. We don’t share the water with adult programs nor are there other activities going on in or around the pools when lessons are in session. We maintain our focus on kids so our students have the best opportunity possible to enjoy learning to swim. This allows us to keep the water warm and the kids happy. We are confident that you will find your experience worth every penny.
What should I expect on the first day of class?
Try to arrive 10 to 15 minutes prior to the beginning of your first class. This allows your child to watch what is going on in the pool and get comfortable with the new surroundings. Your child should wait with you until it is time to join their class.
Do you offer make-up lessons if we miss a class?
In order to maintain the integrity of our classes both as to content and to size, we do not offer make-ups. We have found that adding swimmers to classes for make-ups disrupts the rhythm, safety, and integrity of the class. Please do your best to attend! Sorry, no make-ups for illnesses, recitals, vacations, etc. If you do miss a class you can pick up a token to attend an open swim for free.
Does my daughter have to wear a swim cap?
All swimmers that have hair long enough to get in their eyes are required to wear a swim cap. This applies to the girl and the boys. We’re sorry but pulling the hair back, braiding it, etc is simply not sufficient. There are two kinds of swim caps: rubber and silicon. The rubber caps can pull hair, can be uncomfortable and sometime tear quite easily. We carry the silicon caps. They don’t pull hair, they are quite comfortable and because they are thicker they don’t easily tear.
Are the pools available for drop-in swimming (open swimming)?
We hold open swims at our Lone Tree and Aurora facilities. Lone Tree has open swim on Friday evenings from 6:00-7:45 p.m. and Sunday afternoons from 1:00-3:00 p.m. for currently enrolled students, their families and guests. Aurora has open swim on Saturday and Sunday afternoons from 1:00-3:00 p.m. This is a great time to enjoy the pools with your children and work on what they’ve been learning in class!
Why does it seem like my child is repeating the same skills over & over at each lesson?
Just like when your child is learning a skill like math or reading the absolute best way to engrain that skill is to “practice, practice, practice.” The repetition also builds a child’s confidence with the skill.
Do I need to change class times when my child moves up in skill level?
Once a student has registered for a specific time and day, we do everything possible to maintain consistency in the class time for the student. However, if a student is not progressing with the other students in their class or a student is progressing faster than the rest of their class, we will talk to the parents and about moving to a different time or day that is convenient for them.
Can I change my child’s class day or time after I’ve registered?
Absolutely. We strive in maintaining convenience for our students and their families. So, of course you can change days or times should you need to. You can stop by the front desk to check availability. We can book your child into a class up to two weeks in advance of when you need to make the change.
How do I withdraw from my lessons?
We require a withdrawal form to be filled out by the 15th of the month to take effect for the next month (ex. If you want to be done the end of August you must submit your withdrawal form no later than August 15th). Withdrawal forms are available at the facility or on our web site. To make sure we received your withdrawal form, we recommend you check with us about two weeks prior to your last day.
Why isn’t your schedule available on your website?
Because our school is dedicated to teaching kids to swim all day, seven days a week, we aren’t constrained like a typical municipal pool or athletic club. Traditionally, in these settings classes can only be taught for a small amount of time during the day and therefore scheduling time is at a premium. At SafeSplash we have the luxury of dedicated pools that can be scheduled any time that is convenient for your child. Therefore, we don’t need to publish a constrained schedule. Simply register your child for the time and day most convenient for your schedule and we’ll do the rest. We will try to schedule your child with others of similar ability, and will do everything we can to schedule your child at the exact time and day you request. We will be very happy to visit with you on the phone or in person to discuss a time and day that works for you.
Can I join in the middle of a month?
Of course you can. Your tuition for that month will be prorated.
What happens when my class day fall on a holiday?
We will not hold classes on holidays. Our holiday closures are posted on our website. For the holidays we do not hold classes on your tuition will be prorated. Tuition is not prorated for our December closure.
Are parents allowed to be on the pool deck during lessons?
Parents are not allowed on the pool deck unless it is at the request of the instructor. We have a climate controlled viewing area for the parents with floor to ceiling glass walls that allow you to watch lessons closely without being on the pool deck. We’ve found that this approach is the best for helping students learn quickly and retain their skills.
Can I request a specific instructor?
We do our best to accommodate gender requests, however, specific requests for instructors are not guaranteed. We reserve the right to change instructors based on the needs of the entire class.
How many lessons will it take to learn to swim?
This is a difficult question to answer. It will depend on the child’s desire, attitude and confidence. Some kids take to the water and pick things up very quickly. Others are very hesitant but with patience will learn the same skills in a slightly longer period of time. The most important thing to remember is to never compare your child’s progress to another child’s progress. All kids are different and we need to let them learn at their comfort level. It also depends on how you define “learn to swim”. If you are looking for your child to learn competitive swim technique it will certainly take longer than simply getting them to the point where they can jump in and swim safely to the side. Our typical student is with us for anywhere from 3 to 12 months.
How deep is the pool? How do the children stand in the water?
The majority of our pools are four feet deep. Our large pool has a small section that is five feet deep. We have platforms (“islands”) designed and built specifically for our pools that allow our students to stand and hold on while waiting for their turn. These platforms make the depth of the water approximately two feet deep.
Would it be better to put my child in private lessons?
It is our experience that children will progress and have more fun in small groups or two to four students. The small group encourages fun, competition, peer interaction and often gives a students a visual model of the skills. However, if you prefer private lessons, we are happy to accommodate you. There are a few of situations when we would recommend that you register for private lessons:
1) There are those children that just take to the water and learn the skills very quickly. If we have to move your child twice because he/she surpasses the ability of their class, your child’s progress might benefit from private lessons.
2) If your child is a special needs child and/or will need a great deal of attention, a semi-private or private class may be better for their progress.
3) If you child struggles to keep up with a regularly scheduled class, a series of private lessons to get them caught up might be in order.
What can I do to make my child comfortable in the water?
First and foremost, let the instructor do the teaching and follow their lead. Most skills are taught through a progression of other skills. To randomly pick skills out of the progression and attempt to teach them on your own can confuse a child. The best approach is to practice what they are learning throughout the course of the week. Our open swims on Friday and Saturday evenings provide a great time to do this with your child.
What do I do if I have a concern or question about swim class?
Please do not expect an instructor to speak to you during or between their classes. While in the water their focus is their students. You can leave your instructor a note at the front desk. If you need to speak to someone immediately you can request the General Manager of a facility by calling us at 303-799-1885.
My child is ready to join a year-round swim team. Do you know of any in the South Denver area?
There are several great year-round swim team programs in the area that SafeSplash Swim School recommends. Please click here for contact information.